SurgiCrew Terms of Service

1. Provider and contact

These terms cover SurgiCrew on the web, Android and iOS. App store terms separately govern your use of the store.

Provider contact telephone: +48 737 529 933.

SurgiCrew is provided by Praktyka pielęgniarska Dominik Kozłowski, a sole trader. Tax number (NIP): 9710716971. Loginesis Digital is a brand, not a separate legal entity. Contact, complaints and privacy: contact@loginesis.com. Full address details are available in the linked legal PDF.

2. Purpose and limits

SurgiCrew organizes operating-room team knowledge and work: catalogs, organizational procedures, checklists, daily plans and team communication. It is intended for adult team members and adult trainees acting within their permissions.

It is not a medical record, diagnostic or therapeutic tool, or clinical decision system. Do not enter or upload patient data, including names, identifiers, medical-record images or information that could identify a patient.

Starter cards, checklists, AI results and PDFs require review by an authorized team and adaptation to local rules. They do not replace employer instructions, device documentation or emergency procedures. Do not rely solely on application availability in an emergency.

3. Account, agreement and technical requirements

You can read and save these terms before creating an account. An account requires an email address and an available sign-in method; password registration requires email verification. Accounts are individual. Do not share passwords or sign-in links.

After your identity is confirmed, we present the terms for separate acceptance. The agreement to use the free account, with no fixed end date, is formed when that acceptance is recorded. Authentication alone does not replace acceptance. Selecting a profession does not verify professional credentials or grant workspace access or administrator permissions.

You need internet access and an up-to-date browser with JavaScript and essential session storage, or a compatible mobile device. The store listing states the current minimum requirements for each mobile version. Photos, camera and sharing require device permissions only for the selected feature.

The terms are available in Polish and English. Before confirming, you can read the full text in the language shown and download its exact copy; the interface language does not create a separate contract version. Contact us before accepting if anything is unclear.

4. Workspaces and team content

The workspace owner manages access and roles. Join only with authorization. Do not submit employer or third-party material without permission. Unlawful content, malware, threats and violations of privacy or intellectual property are prohibited.

You retain rights in your materials. To the extent you hold those rights, you grant the provider a non-exclusive, royalty-free permission to store, technically process, display to authorized workspace members and export the materials solely to provide the service. This does not authorize public advertising using your materials or training our own AI models.

Shared catalogs and procedures may remain in the workspace after account deletion with the author link removed. Deleting an account does not automatically erase shared knowledge or copies exported by the team. The permission continues as necessary for the agreed collaboration while material remains in the workspace, without prejudice to data-erasure or intellectual-property rights.

5. AI, photos and export

AI is optional and depends on account entitlements. Before analysis we identify the provider and ask you to confirm your right to send material without patient data. Inspect the whole image first; removing metadata does not remove information visible in an image.

AI can misread or generate incorrect content. Its output is a draft requiring review and a separate action to transfer it to a form and save it. Selecting a reference photo for manual plan entry does not itself send it to AI.

Catalog photos are shared with authorized workspace members. A person sharing exported files outside the application is responsible for that disclosure under applicable law.

6. Free access and Premium

Premium is an optional individual SurgiCrew account subscription for one month or one year. Both periods provide the same features: catalog photos with 1 GiB per user, configurable PDF and history of saved procedure descriptions with restore as a new version. If AI availability is stated in the offer, it includes up to 100 attempts per UTC calendar month, without rollover; results are drafts requiring review and a separate save. Multiple-photo albums per catalog entry, offline operation, advanced search, custom templates and a guaranteed support response time are not included in this offer.

Purchase through the App Store or Google Play after signing in to SurgiCrew and confirming the terms presented. Availability depends on the current app version, store market and active product. A purchase belongs to the SurgiCrew account used to purchase it; it does not grant workspace membership, professional credentials or an editing role. The same account also has access on the website. Family members or the whole team do not automatically receive Premium.

The binding tax-inclusive price, currency and period are shown by the store before you confirm a charge. Business references are PLN 24.99 monthly and PLN 249.99 annually in Poland, and EUR 6.99 and EUR 69.99 in other EU countries. They do not replace the current store price. The interface language does not determine the pricing country; we do not perform our own currency conversion. Account creation, test access and viewing an offer do not create a charge.

The subscription renews automatically for the same period on the terms shown by the store unless you turn off renewal within the deadline stated by that store. Manage or cancel through your store account or the button in the app. We do not claim one cancellation deadline for both stores. Turning off renewal keeps access until the paid period ends and does not automatically create a refund. Deleting the app or SurgiCrew account does not cancel a store subscription. Turn off store renewal before deleting the account.

Premium is unlocked only after the server confirms the purchase and account binding. Pending or unverified payments do not grant access. A confirmed store grace period may preserve access. New Premium operations are blocked after the paid or grace period ends, or a purchase is suspended or revoked. Existing photos are not automatically deleted; reading them still depends on membership and moderation. Personal-data export, account deletion, security, complaints and basic checklists remain free.

Restoring purchases requires the correct store account and the SurgiCrew account used to purchase. It rechecks access and is not a new purchase. The app does not encourage a second subscription when the same account has valid Premium from the other store. Independent concurrent purchases may create separate charges in both stores; manage each subscription in its original store.

Payment confirmation and billing information are provided through the relevant store. We send an exact copy of the accepted terms and notices as a PDF attachment to the verified account email. Also retain the store confirmation containing the price and period. Accepting general terms is not consent to advertising or automatic consent to future purchases.

If you act as a consumer and have a statutory right to withdraw from a distance contract, the usual period is 14 days from its conclusion. We do not treat purchasing or starting to use Premium as automatically waiving that right. Request a refund through the relevant store, or send an unambiguous withdrawal statement and information identifying the purchase to contact@loginesis.com. No password, card information or special form is required. Store rules do not override mandatory consumer rights. If paid performance began at your express request before that period ended, any proportionate settlement of performance already provided is assessed under applicable law, not an automatic no-refund rule.

7. Complaints and unlawful content

Send complaints to contact@loginesis.com or the correspondence address. Describe the problem and how to contact you; dates, device and app version may help. No password, medical record or special form is required. Missing information that is unnecessary to investigate does not remove your right to complain.

We will respond to consumer complaints within 14 days of receipt unless applicable law specifies another period. We respond by email or another agreed durable medium. Statutory consequences of failing to respond remain unaffected.

Report unlawful content in the application or by email, identifying the content and reason without unnecessarily copying sensitive data. Access restrictions are proportionate, with reasons and a way to challenge the decision, unless disclosure is prohibited by law or threatens security.

Users and authorities can contact contact@loginesis.com about content in Polish or English. Identify the content, explain why it is illegal, provide your name and email, and confirm your good-faith belief in the information’s accuracy. Statutory exceptions to identification apply. Where contact details are available, we acknowledge receipt without undue delay and communicate the outcome and redress options. Content or account restrictions include reasons, basis, scope and any use of automation, subject to statutory exceptions. You may request human reconsideration at the same address.

8. Ending the agreement and withdrawal

You can end the free agreement at any time without charge by deleting your account or emailing contact@loginesis.com. Export what you need first. If you own a workspace, transfer ownership or delete it. If you cannot, contact us; a self-service blocker does not prevent consideration of a data-erasure request.

Where consumer withdrawal rights apply, you may withdraw within 14 days of forming the agreement by sending an unambiguous statement before the deadline. Starting to use the free account is not treated as automatic loss of this right. You may write: “I withdraw from the SurgiCrew account agreement entered into on …; account email …; name …; date …”. This form is optional.

The provider may restrict an account for a serious breach, a security threat or a legal obligation. Where circumstances permit, we first explain the problem and how to remedy it. Mandatory user rights remain unaffected.

9. Changes and statutory rights

Changes beyond maintaining conformity may be justified by legal requirements, security threats or the end of support for technical dependencies. They involve no additional charge and will be explained clearly. If a change materially worsens access or use, we will provide its description, timing and termination information on a durable medium sufficiently in advance. You may terminate without charge within 30 days after the change or notification, whichever is later. More favorable statutory rights remain unaffected.

We do not exclude statutory liability for conformity of the digital service. Where consumer rules apply, you retain the remedies they provide, including bringing the service into conformity and, where the conditions are met, ending the agreement.

Polish law applies without depriving consumers of mandatory protection under the law applicable to their habitual residence. Consumers are not required to use Polish courts exclusively. UOKiK and the European Consumer Centre provide information about assistance and out-of-court dispute resolution; participation in a specific procedure depends on applicable rules and agreements.

Accounts existing before publication of this version receive an in-app notice and 30 days from its first presentation to review the terms and confirm them separately. Continued use during that period does not itself mean acceptance. You can stop using the service free of charge. After that period, access to workspace functions requires confirmation; contact, data rights, export and account deletion remain available regardless of confirmation. This does not restrict statutory rights or durable-medium notice requirements for a material adverse change to the service.